Support

Open the app → Settings → tap RESTORE PURCHASES. This re-queries Apple's purchase receipt and re-enables your entitlement. If that doesn't work, force-quit the app and reopen it. Still not working? Email us with the Apple ID email used for the purchase.

Sign into the App Store with the same Apple ID you used to purchase, install the app, then Settings → RESTORE PURCHASES. Apple's receipt is tied to your Apple ID, not the device.

This is almost always a network blip during ad/IAP service initialization. Force-quit the app and reopen. If it persists, make sure you're on a reasonable network connection and that "Lava Stairs" has not been restricted in iOS Settings → Screen Time.

Your scores, coins and settings live on your device. An account is optional — you only get one if you choose Sign in with Apple to join the global leaderboard, and then we store an Apple-provided identifier, your email if Apple shares it, a display name and your best submitted score on our server. You can opt out of ad tracking via iOS Settings → Privacy & Security → Tracking. Full details on the privacy page.

If you signed in: open the app → ACCOUNT → DELETE ACCOUNT, then confirm. This permanently erases your account, display name and leaderboard score from our server straight away. It can't be undone.

To clear the data held on the device itself (best score, coins, settings), delete the app from your device.

That's by design — the curve smoothly tightens from 3 seconds of grace at row 0 to about 0.3 seconds by row 70. If you're stuck early, try to anticipate the next zigzag tile rather than reacting to it. If you'd like a difficulty slider, email us and we'll consider it for a future update.

Email nomnk5138@gmail.com with the subject "Feature request". We read everything.