Support
Email us
Bug reports, refund requests, or anything else — direct line:
nomnk5138@gmail.comWe typically reply within 2 business days.
Frequently asked
I bought "Remove Ads" but ads are still showing
Open the app → Settings → tap RESTORE PURCHASES. This re-queries Apple's purchase receipt and re-enables your entitlement. If that doesn't work, force-quit the app and reopen it. Still not working? Email us with the Apple ID email used for the purchase.
I switched phones / reinstalled the app — how do I get Remove Ads back?
Sign into the App Store with the same Apple ID you used to purchase, install the app, then Settings → RESTORE PURCHASES. Apple's receipt is tied to your Apple ID, not the device.
The game won't go past the loading screen
This is almost always a network blip during ad/IAP service initialization. Force-quit the app and reopen. If it persists, make sure you're on a reasonable network connection and that "Lava Stairs" has not been restricted in iOS Settings → Screen Time.
How is my data handled?
The short answer: there are no accounts, the high score is stored locally on your device, and you can opt out of ad tracking via iOS Settings → Privacy & Security → Tracking. Full details on the privacy page.
How do I delete my data?
Delete the app from your device. All local data (best score, settings) is removed with the app. We don't store any personal data server-side.
The lava is too hard / too easy
That's by design — the curve smoothly tightens from 3 seconds of grace at row 0 to about 0.3 seconds by row 70. If you're stuck early, try to anticipate the next zigzag tile rather than reacting to it. If you'd like a difficulty slider, email us and we'll consider it for a future update.
I have a feature request
Email nomnk5138@gmail.com with the subject "Feature request". We read everything.